Refunds and Returns
30-Day Refund Policy
Caracal USA parts, accessories and merchandise carry a 30-day refund policy from the date of purchase unless otherwise stated.
All returns must be returned in a "sellable" condition in order to receive a refund.
Opened products or damaged products cannot be refunded.
Caracal USA is not responsible for refunding the shipping costs to either originally send or to return products. The customer is responsible for all shipping costs.
Items received after the 30-day money-back guarantee are NON-refundable.
A 15% restocking fee applies to all returns. This fee is calculated on the cost of the product(s) only.
For questions or comments you may call our Returns Department at (208) 323-8727.
Our Returns Department is open Monday through Friday from 09:00 AM to 17:00 PM MST.
If you call after business hours, or on holidays, please leave a message with your name and a phone number where you can be reached. Also include the best time of day for us to reach you.
All returns must be received at Caracal USA at the address below on or before the 30-day, money-back guarantee expires.
c/o: Returns Department
6051 W. Corporal Lane
Boise, ID 83704
Credit Card Purchases
If the product(s) were originally purchased with a credit card, a refund will be issued to the same credit card, less the 15% restocking fee and shipping and handling, within 30 days of the date of return.
If the product(s) were originally purchased with a bank draft or check, there will be a minimum of a 30-day waiting period before a refund check will be issued unless affiliate/customer provides a copy of the bank draft or check from his or her financial institution.