Caracal International LLC has been informed about an incident in which the slide of a Caracal Model C pistol malfunctioned and broke during firing causing personal injury. We are thoroughly investigating this incident to determine the cause(s) and are initiating this voluntary recall to protect the safety of our customers.
Caracal aims to conclude its investigations as quickly as possible. Updates will be posted on Caracal’s website to include further information on the limited number of defected Caracal Model C pistols.
Until this investigation is concluded and if you own or have access to a Caracal Model C pistol,
PLEASE DO NOT LOAD OR FIRE THE CARACAL MODEL C PISTOL.
Customers may choose to wait until more information with respect to the investigation or arrange to have the pistol replaced free of charge, using the following steps:
Step 1: Contact our customer care center nearest you and provide the serial number of your pistol.
- For Customers in the United States:
Contact us directly at 205-655-7050 or email@example.com
- For Customers in Europe:
Contact us directly at +49 (0) 3681 854 257 or firstname.lastname@example.org
- For Customers in other countries:
Contact us directly at email@example.com
If you have sold or transferred your Caracal Model C pistol, please contact us using the above information and provide us with the name and contact information for the person to whom you sold it so that we can notify them of this recall.
Step 2: After contacting customer care center, we will send you a prepaid shipping box with instructions so that you can return your pistol to us, free of charge.
Step 3: We will replace your pistol and return it to you free of charge as quickly as reasonably possible.
Caracal apologizes for any inconvenience that this may cause, and thank you for your patience and cooperation.
Caracal is a small arms manufacturer, launched in Abu Dhabi in 2007. Working closely with the UAE Armed Forces, the company has developed a range of modern pistols in association with leading European weapon designers and international users. The Caracal range includes full and compact sized pistols, which have been sold in the Middle East region, Europe and South Africa. Caracal products are manufactured in Abu Dhabi, the United Arab Emirates. Caracal International LLC recently launched Caracal USA, LLC, located in Trussville, Alabama, which serves as the importer, distributor, and service center for the US markets.
Caracal is also the parent company for the world-renowned German rifle and shotgun manufacturer, Merkel.
Caracal is a fully owned subsidiary of Tawazun, a strategic investment firm focused on the development of Abu Dhabi’s industrial manufacturing and technology capabilities and knowledge transfer, with a specific focus on the defense sector.
For more information visit www.caracal-usa.com.
About the United Arab Emirates
The United Arab Emirates (UAE) is a source of stability, tolerance, innovation and growth in the Arabian Gulf and around the globe. With one of the most open and innovative economies in the world, the UAE is a dependable and substantial economic partner with the United States, and is currently the second largest export market for US goods in the Middle East.
The UAE and US are reliable allies, with shared security interests. The two countries work together to enhance stability and security in the Arabian Gulf and the broader Middle East.
For more information visit www.uae-embassy.org.